Why Ad-Hoc / Managed IT Support Is Better Than An Internal IT Team?

by | Nov 29, 2022

You will need IT help, regardless of the size of your business. Outsourcing your funding for IT guarantees that your organisation operates smoothly. In addition, it also encourages the internal IT workers to focus on more strategic, profit-driven activities and procedures. This will help you get the best out of their abilities. However, there are three key solutions available when it comes to IT support: managed IT services, ad-hoc support or building your own internal IT Team. So, which one is best for the needs of your business?

First let’s see the difference between managed IT support and ad-hoc support

A reactive approach is used by a conventional IT support set up. Ad-hoc support operates after an issue arises by contacting IT support. Then the IT team will propose a solution or repair the problem.

Ad-hoc support solutions is a similar form like calling out a repair service when your car breaks down and these are common in almost every sector. Ad-hoc Support is simple to use and distribute in your business.

Using managed IT support service is another IT support option. As the name implies, turning over to a managed service provider means the responsibility and control of any or all of your IT systems falls under the provider. As well as intervening in reactive situations, they can also be proactive when anything falls. Managed IT services will ensure frequent updates and monitor your IT for any possible problems that might arise.

Your company will concentrate on your priorities and continue to expand your business with Managed IT Services. You can concentrate on core business needs, knowing that your IT is taken care of.

Ad-hoc support (break / fix) is suitable for your organisation if –

  1. You have a powerful IT system which rarely faces problems.
  2. You are considering streamlining your IT budget.
  3. Your company is living with different, fluctuating billing costs for IT help.
  4. During IT breakdowns, your organisation can afford downtime.

However, that there are certain ad-hoc support considerations that you will need to think about your upgrades, for instance. You may also need to evaluate your own purchases of IT that will help sustain your systems and strengthen protection in the workplace. You will also need to worry about whether the profitability will be impacted by the downtime for reactive responses. After all, downtime could lead to a loss of income and clients.

Managed IT support would seem more costly as a general rule than ad-hoc support solutions. However, with a fixed monthly rate, you can find that you are able to get a lot more for your money. After all, for any inquiries as well as device monitoring and updates carried out when they are required, you have a team of qualified IT professionals on hand.

Managed IT support service is right for your business if –

  1. At a fixed monthly charge, you want a reliable IT support service.
  2. You have to minimise the probability of downtime.
  3. Your organisation wants access to outsourced IT specialists.
  4. Your company wants to continually improve its network, automation and infrastructure.
  5. Without hiring internal IT resources, you want high quality IT help.
  6. You need 24/7 full IT support.

Internal IT Team

Outsourcing IT support could be the only sensible choice for smaller companies. The decision could be less evident for larger companies employing both desk-based and mobile employees.

The biggest downside for most organisations is IT expenses. It is costly to hire, train, provide support and equipment to employees. Many companies will find that when they look at the cost of outsourcing, Managed IT Support service is typically the most economically preferable choice compared to in-house hiring.

Perhaps the biggest IT expense is the workers’ wages. In addition to average wages, NI employers, pension payments, annual compensation, and a number of other hidden expenses must also be taken into account.

Managing IT resources can also be very complicated for certain organisations, if you don’t know what it is, and what they are supposed to be doing. This headache is taken away by outsourcing.

In your in-house squad, you can also find a lack of creativity. It is much more difficult to build processes and new structures without clear leadership that will help streamline the company and make it more ineffective.

Outsourcing is likely to be much more cost-effective. An internal IT team requires at least 2 full-time members of staff which is a costly hire for smaller companies.


Teceze is one of the leading managed IT service providers. At Teceze, we use the best and updated available technologies in the market with no extra expense or financial risk. Since IT services and technologies are updated constantly, you may not necessarily worry about missing these updates while focusing on your core business. With Teceze as your IT digital partner, you may never have to worry about being redundant with your operated IT Services.

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