It’s important that your organisation has access to IT resources in today’s environment, but that doesn’t mean it has to be done in-house. Many organisations are turning to outsourced, co-managed IT services, which is why they have seen such rapid growth in this solution. Reaching an industry growth of $107 billion in 2014 to almost double that of co-managed IT services at $193 billion in 2019, makes it much easier for you to take advantage of the benefits of digital transformation while avoiding many of the pitfalls. Why move to co-managed IT services? Many small-to-medium companies have a higher degree of needs than can be met in-house, so they turn to co-managed IT services.
What is a co-managed IT service?
The co-managed IT service model means that companies collaborate with a third-party IT support service in partnership. The current IT department of an organisation gets a helping hand from the expertise and knowledge of IT outsourcing specialists. Based on the expertise and available time and money, the tasks and workload can be split between the third party and the existing IT team.
Why should you choose a co-managed IT?
There are several reasons why you could go for the Co-Managed IT service, but if you encounter any of the following issues, it’s something you should consider:
- Your in-house team focuses on more strategic concerns but neglects the basic everyday processes.
- Your in-house team is busy every day, so they do not have the capacity to focus on strategic components.
- You have seen fast growth, and this needs to be reflected rapidly in your IT team.
- You have an excellent IT team, but you need some additional support and workload ability.
Benefits of co-managed IT service
1. Greater access to professional workers
Each IT department will have individuals that are more knowledgeable and experienced than the others. In most cases, the less capable individuals would have to “babysit” these top individuals, decreasing productivity and wasting time. You won’t need as many individuals for your in-house team with a co-managed IT strategy. Therefore, you can be a little bit pickier and retain just the workers who are worth keeping.
Your IT team (and all the other staff) will gain access to a network of experienced professionals who will certainly be able to assist at any time. A co-managed strategy makes it much easier to deal with the issue if they run into a problem that is not familiar to them, or if they really need another expert opinion.
2. More spaces for negotiations
You will be buying a ready-made product when you purchase a cloud account for your company. While you will have some options, there will be very little ability to customise your cloud. You will probably choose between a limited number of pre-made plans. You will get a lot of flexibility with a co-managed strategy.
For each company, a co-managed IT plan has to be custom-tailored. Therefore, the terms would have to be agreed on. You could end up with much of the benefits that you will get from a standard cloud plan if you do a good job at this. It should be cheaper at the same time than a standard cloud plan. Because of the possibilities for haggling, many people like flea markets, and many people like IT plans that are co-managed for the same reason.
3. At a lower cost, the same high-tech equipment
Normally, the cloud’s greatest value is the amount of money that you can save on equipment. You can pay a monthly fee to use someone else’s infrastructure, instead of buying all your servers, routers, cables, etc. The downside of this is that you have less control than before over your records. You can attempt to get the best of both worlds with a co-managed plan.
Cloud services prove to be simpler and more effective much of the time than an in-house network. You don’t really sacrifice any of those benefits when you opt for a co-managed strategy. The organisation is likely to impose some limitations on your co-managed account, but you get another advantage in return: lower costs. Co-managed plans are typically cheaper because you do more of the work for them, but the same high-tech technology would also be used by you.
4. Enjoy IT coverage after-hours
Your business is always running, even after hours, whether it’s the work-from-home parent who manages their kids during the day and works at night, the sales and marketing team travelling the globe or simply an excuse to check-in from the family holiday. When you work with Managed IT Services, when you need them, the technical support staff are available without needing to hunt down the team at home or out for the night in the area.
5. Stronger security
There is a long-standing controversy as to whether there is better protection for in-house or cloud services. This debate is kind of misguided, to be frank, because it all comes down to the expertise of the people involved. A co-managed strategy, however, would generally provide the best security.
Why is this the case, you may ask? Ok, it’s because a Co-Managed IT Service strategy helps you to have a greater influence over the different aspects of your IT management. Instead of trusting everything to a third party, you are taking care of the most important things in-house. You establish two “layers” of protection by doing this, each of which poses several obstacles to unauthorised entry. More layers can, as a general rule, make data intrusion even less probable.
Teceze co-managed IT service
Our versatile services offer your organisation the additional tools and expertise you need to help your company surpass them. To provide auditing, policy, project, and service desk support, we work in collaboration with your IT team. Our service encompasses:
- Remote service protects every office worldwide
- Unlimited remote 1st, 2nd and 3rd line of support
- Direct access through a support app to engineers
- Availability of telephones around work hours (7 am – 5:30 pm; Mon – Fri)
- Meeting for Quarterly Strategy Preparation
- Remote Technology Audit Quarterly
- A platform for cloud-to-cloud backup that is reviewed daily
- Office 365 Preparation
- Threat Monitoring of Office 365
- Worldwide onsite support
And we’ve got it there! Are you ready to switch over to the IT service model that is co-managed? For more details and to discuss your specific case, get in contact with our team of specialists.
The co-managed IT service model means that companies collaborate with a third-party IT support service in partnership.